Before you arrive
Questions, answered plainly.
The practical things, clearly, with their source. If something isn’t here, write to us.
Your stay
What are the check-in and check-out times?
Check-in is from 3:00 pm and check-out is by 11:00 am. If the room is still occupied at 11:15 am, the hotel may charge an extra night.
From the hotel Source: The hotel’s guest contract
Can I arrive late at night?
The booking platforms list arrival between 3:00 pm and 11:00 pm. If your flight lands later, message us on WhatsApp before you travel so we can arrange your arrival. You can also leave your approximate arrival time in the booking engine.
According to booking platforms Source: The hotel’s Booking.com and Hostelworld listings
Are there quiet hours?
Yes. Between 10:00 pm and 8:00 am there is no loud music, shouting or parties, in the rooms or the common areas.
From the hotel Source: The hotel’s guest contract
Can I have visitors?
Only with the hotel’s prior approval: let the team know in advance, and your visitor must show ID at reception. An unauthorized person is charged COP 100,000 per person per night.
From the hotel Source: The hotel’s guest contract
Is smoking allowed?
Smoking is not allowed in the rooms or anywhere inside the house.
From the hotel Source: The hotel’s guest contract
Are pets allowed?
According to the hotel’s Booking.com listing, pets are not allowed. If you travel with one, ask us before booking.
According to booking platforms Source: The hotel’s Booking.com listing
Are children welcome?
Booking.com and Hostelworld say children are welcome; Booking.com notes there are no cots or extra beds. For families, the Refugio Familiar sleeps 3 to 4.
According to booking platforms Source: The hotel’s Booking.com and Hostelworld listings
The house
Is breakfast included?
The hotel’s website doesn’t mention breakfast; what it does list is an all-day Coffee Corner, and there is a shared kitchen. Some rates on external platforms mention breakfast: if it matters to you, confirm when booking.
To confirm with the hotel Source: hotelbrumaverde.com and Booking.com (they differ)
Can I cook?
Yes, there is a shared kitchen. The contract asks guests to leave it clean and tidy after use (otherwise there is a COP 100,000 charge).
From the hotel Source: The hotel’s guest contract
Can I work from the hotel?
Yes. There is free high-speed Wi-Fi, a coworking and events area, and a desk in the rooms (the Refugio Doble’s desk is listed on the hotel’s home page).
From the hotel Source: hotelbrumaverde.com
Is there laundry?
Yes, the hotel offers a laundry service. Ask about conditions and price.
From the hotel Source: hotelbrumaverde.com
Can I leave my luggage before or after?
Luggage storage at reception is a courtesy, when available. Ask before you arrive or leave.
From the hotel Source: The hotel’s guest contract
Is there parking?
The hotel doesn’t publish any parking information. If you’re arriving by car, message us first.
To confirm with the hotel Source: No published information
Booking and payment
How do I book?
In the hotel’s official booking engine: you see availability and rates in Colombian pesos (with a US dollar option) and pay online. If you prefer, message us on WhatsApp.
From the hotel Source: The hotel’s booking engine (LobbyPMS)
What is the cancellation policy?
For direct bookings, the guest contract allows a refund if you cancel at least 15 calendar days ahead; after that, the booking is non-refundable. Bookings made on platforms such as Booking.com or Hostelworld follow the conditions of the rate chosen there.
From the hotel Source: The hotel’s guest contract
How do I change a booking made online?
The booking engine lists +57 322 893 7147 for changes to a reservation. You can also message the hotel on WhatsApp.
From the hotel Source: The hotel’s booking engine (LobbyPMS)
What do I need at check-in?
Registration asks for your name, ID document number, nationality, phone and email, and is signed (with a fingerprint). Keep your ID handy.
From the hotel Source: The hotel’s guest contract
Are tours included?
No. Experiences are arranged on request and are third-party services the hotel recommends. Price, schedule and inclusions are confirmed on WhatsApp.
From the hotel Source: The hotel’s guest contract
Getting here
Where is the hotel?
At Carrera 67 #48D-147, Laureles–Estadio, Medellín. Suramericana station on metro Line B is close by, and Estadio station is a few minutes away.
From the hotel Source: hotelbrumaverde.com
Do you arrange airport pickup?
Yes, the hotel arranges airport pickup. It’s requested separately: send us your flight and we’ll confirm availability and the rate.
From the hotel Source: hotelbrumaverde.com